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For Customer Experience Professionals

How To Make Mega-Drop-Down Menus Work

August 4, 2010

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Why Read This Report

Mega-drop-down menus enable designers to quickly route site visitors to content that resides deep within a site's hierarchy without obligating them to sort through multiple menu layers. But once users are past the home page, forcing them to rely on hidden menus as the sole means of navigation can hurt their ability to remember where they are and where they should go next. To avoid problems and get the most out of mega-drop-down menus, customer experience professionals should provide clear location cues for users, enable users to move within a section of a site without having to rely on mega-drop-downs, and structure the mega-drop-down design so that the information hierarchy is clear.

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