Best Practice Report

How To Select A Software Partner Solution Offering

The Maturity Model For Evaluating The Upcoming World Of "Last-Mile" Solutions

September 3rd, 2008
RW
R "Ray" Wang
With contributors:
Sharyn Leaver , Navi Radjou , Meghan Donnelly

Summary

Amid a backdrop of vendor consolidation, open standards, dynamic apps, and new deployment options, no one software vendor can deliver innovative solutions that meet every industry vertical, business process, market segment, and geographical requirement. Consequently, major software vendors like IBM, Microsoft, Oracle, and SAP are encouraging their partners to innovate on their platforms, fill existing gaps, and ultimately help drive long-term customer loyalty. The result: Each of these large software vendors now has a vast partner ecosystem filled with solutions at varying levels of integration, support, and quality. Through interviews with 59 vendor companies and 129 customers, Forrester has developed a partner solution maturity model. Business process and applications professionals can use this model when selecting a partner offering to complement their existing solutions from one or more of these software giants.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.