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For Customer Experience Professionals

How To Select An Experience Design Provider, North America, 2018

Three Types Of Providers Offer Human-Centered Experience Design

June 14, 2018

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Why Read This Report

To improve customer experience (CX), many firms seek outside help from an agency or consultancy that offers experience design (XD) services. But these XD providers often use the language and concepts of experience design to mean and create entirely different things. This report explains what these providers have in common, how they differ, and the right process for identifying which ones in this broad landscape are relevant to your needs.

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Table of Contents

  • Companies Are Looking For Experience Design Help More Than Ever
  • To Create Your Shortlist, Start By Clarifying Your Needs
  • There Are Three Types Of XD Providers
  • Factor Providers' Industry Expertise Into Your Decision
  • Recommendations

  • Assemble Your Shortlist Of XD Providers
  • Supplemental Material
  • Related Research Documents

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