Best Practice Report

How To Start A BPM Program And Engage The Business

January 10th, 2011
Derek Miers, null
Derek Miers
With contributors:
David D'Silva , Connie Moore

Summary

As with any major organizational change program, gaining BPM traction in the business relies on engagement. This includes ensuring executive support for the BPM initiative. Selecting the right initial project and delivering its overall success will dictate the organization's acceptance of BPM. With both a successful project that delivers strong business benefits and careful attention to building a broad engagement program, the business itself will demand the adoption of BPM.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.