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For Customer Experience Professionals

How To Transition Your Voice-Of-The-Customer Vendor

Take Control Of Your VoC Program To Drive Change And Action

June 20, 2019

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Why Read This Report

CX pros often feel trapped by their voice-of-the-customer (VoC) vendor — even when the vendor falls short on meeting basic expectations. That's because the complexity associated with switching vendors makes customer experience (CX) pros struggle to accept that a change is essential to achieving their CX transformation goals. To help CX pros be more confident in identifying technology and services partners that can meet their ever-changing needs, this report offers guidance on when a change is necessary and how to transition.

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Table of Contents

  • VoC Programs Are Still Surprisingly Immature
  • Switch Vendors To Take Your Program To The Next Level
  • Recommendations

  • Do Your Homework
  • Supplemental Material
  • Related Research Documents