Best Practice Report

How To Transition Your Voice-Of-The-Customer Vendor

Take Control Of Your VoC Program To Drive Change And Action

June 20th, 2019
Harley Manning, null
Harley Manning
Faith Adams, null
Faith Adams
With contributors:
Ben Salamin , Shayna Neuburg

Summary

Customer experience (CX) pros often feel trapped by their voice-of-the-customer (VoC) vendor — even when the vendor falls short on meeting basic expectations. That's because the complexity associated with switching vendors makes CX pros struggle to accept that a change is essential to achieving their CX transformation goals. To help CX pros be more confident in identifying technology and services partners that can meet their ever-changing needs, this report offers guidance on when a change is necessary and how to transition.

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