Save or Share this Report

For Customer Experience Professionals

Humanize Your Conversational Bot

Use Bot Personality And Engage Better To Connect With Humans

October 19, 2017

Why Read This Report

While conversational bots are multiplying and organizations of all sizes are jumping on the chatbot bandwagon, tech-obsessed firms are missing a key piece of the puzzle. The success of conversation — and, by extension, conversational bots — depends on its ability to engage humans. This report describes how customer experience (CX) pros can humanize their bots and ensure that they connect better with the humans who use them.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Human Conversation Sets The Bar For Conversational Bots
  • Infuse Bots With Human Qualities To Make The Human Connection
  • Recommendations

  • Rethink Your Bot Project Plan
  • Supplemental Material
  • Related Research Documents

Recommended Research