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For Customer Experience Professionals

Humanize Your Conversational Bot

Use Bot Personality And Engage Better To Connect With Humans

October 19, 2017

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Why Read This Report

While conversational bots are multiplying and organizations of all sizes are jumping on the chatbot bandwagon, tech-obsessed firms are missing a key piece of the puzzle. The success of conversation — and, by extension, conversational bots — depends on its ability to engage humans. This report describes how customer experience (CX) pros can humanize their bots and ensure that they connect better with the humans who use them.

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Table of Contents

  • Human Conversation Sets The Bar For Conversational Bots
  • Infuse Bots With Human Qualities To Make The Human Connection
  • Recommendations

  • Rethink Your Bot Project Plan
  • Supplemental Material
  • Related Research Documents

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