Report

I&O Leaders Must Reshape ITIL To Support Customer Obsession

Don't Wait; Rethink Your ITIL Journey Now
April 19th, 2016
With Contributors:
Elinor Klavens
Vanessa Wegner
Michelle Mai
and Bill Nagel

Summary

Many infrastructure and operations (I&O) leaders have modeled their support organizations on ITIL frameworks and processes. ITIL has been very helpful in establishing compliance and control but has proven brittle in adapting to the age of the customer, wh

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