I&O Leaders Must Reshape ITIL To Support Customer Obsession

Don't Wait; Rethink Your ITIL Journey Now
April 19th, 2016
With Contributors:
Elinor Klavens
Vanessa Wegner
Michelle Mai
and Bill Nagel


Many infrastructure and operations (I&O) leaders have modeled their support organizations on ITIL frameworks and processes. ITIL has been very helpful in establishing compliance and control but has proven brittle in adapting to the age of the customer, wh

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.