Save or Share this Report

For CIOs

IT MOOSE Management — 20 Best Practices

How CIOs Should Measure IT Maintenance And Ongoing Operations

September 20, 2007


Why Read This Report

How does a CIO judge whether he or she is using IT resources in the most effective and efficient manner? If the CIO is successful, how does he or she demonstrate this to the CEO and senior management? While IT spending benchmarks are commonly referenced, using them may raise more questions than they answer. Do differences reflect wholly different computing environments, staff skill levels and competencies, management practices, processes, or some combination? To help CIOs answer those questions, Forrester has developed a checklist of 20 best practices to enable CIOs to score themselves on their ability to control their IT MOOSE costs (spending to maintain and operate the organization, systems, and equipment).

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Going Beyond IT Spending Benchmarks: Calibrating IT MOOSE Management
  • Twenty IT MOOSE Management Best Practices

  • Effective IT MOOSE Management Is Proactive
  • Supplemental Material
  • Related Research Documents

Recommended Research