Trends Report

IT Operations 2009: An Automation Odyssey

Prepare For The IT Automation Inflection Now

July 24th, 2009
Glenn O'Donnell, VP, Research Director
Glenn O'Donnell VP, Research Director
With contributors:
Lauren Nelson , Christian Kane , Simon Yates , Ben Echols

Summary

A combination of forces, including skyrocketing complexity and severe economic pressure, are radically and irreversibly altering the IT landscape. New methods, new functional sourcing, and new organizational structures are needed to address this onslaught, but one theme is obvious throughout all of these approaches — a need to automate more of what you do in IT. The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows. Automate many of these tasks and you become leaner and more responsive to business changes. Evidence indicates an automation "tipping point" is already under way this year. All IT shops need to consider their plans for automation, including the many derivative outcomes for process refinement, staffing, tools, and the organization itself.

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