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For Application Development & Delivery Professionals

Implementing Your Business Intelligence Solutions Center

Mitigate Common Pitfalls To Optimize The Return On Your BI Investment

November 4, 2008


  • By Boris Evelson,
  • James G. Kobielus
  • with Rob Karel,
  • Norman Nicolson

Why Read This Report

The increasing pervasiveness, complexity, and criticality of today's business intelligence (BI) applications have led enterprises to recognize the need for something more formal than a traditional IT support center to maximize returns on their BI and performance management investments. Many information and knowledge management (I&KM) professionals institute some form of a BI solutions center (BISC) — a natural evolution of a BI IT support center — within their organizations. However, most practitioners remain unsure as to whether their BISCs conform to industry best practices for charter, scope, roles, processes, and business alignment. Many real-world BISCs stumble or drift as they fall prey to a long list of worst practices. To realize BI's full promise I&KM professionals must address the key issues and challenges associated with forming and operating BISCs.

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Table of Contents

  • Help Wanted: The Intelligence To Do Business Intelligence Right
  • BI Solutions Centers Cultivate Best Practices
  • Customize Your BISC Approach To Match Your Organizational Culture

  • Do Not Look To BISC As A Quick Fix To Your BI Problems
  • Supplemental Material
  • Related Research Documents

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