Trends Report

Improve Customer Account Security Without Compromising Experience

Password Policies, Notifications, And Attribute Immutability Are Key For Online Account Security

October 1st, 2015
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
Merritt Maxim, VP, Research Director
Merritt Maxim VP, Research Director
With contributors:
Stephanie Balaouras , Salvatore Schiano , Peggy Dostie

Summary

When customers fall victim to online account hijacking, it can be both upsetting and confusing. It can also cause them lasting damage financially and personally. Unfortunately, most digital businesses exacerbate the situation by forcing their customers through a convoluted and time-consuming process to verify their accounts and reset their passwords. This report looks at three areas of online account access security that security and risk (S&R) professionals can implement quickly to improve their site's security without harming the customer experience (CX).

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