Skip to main content

Save or Share this Report

For Application Development & Delivery Professionals

Improve Customer Experiences With Proactive Notifications

Leverage Data Exhaust From Automated Digital Processes To More Effectively Serve Customers

March 17, 2021

Authors

Why Read This Report

Process optimization and automation are an imperative for organizations undergoing digital transformation. As mobile notifications mature, they offer a powerful new mechanism that uses automation to create better experiences for customers, citizens, patients, and employees. This report provides guidance on this powerful emerging trend.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).

Purchase

Table of Contents

  • Look To Notifications To Drive Better Customer-Facing Processes
  • Approach Process Notifications With Care
  • Recommendations

  • Start Developing Your Process Notification Journey Now
  • Supplemental Material
  • Related Research Documents

Recommended Research