Trends Report

Improve Employee Experience To Better Your Business Performance

Executive Overview: The Employee Experience Playbook

March 12th, 2021
With contributors:
Keith Johnston , Katy Tynan , Emily Stutzman , Diane Lynch


Employee experience (EX) continues to gain momentum as the evidence for its impact on business outcomes mounts. But EX is still early in its evolution as a practice, leaving EX leaders with important questions about how to get started or take their programs to the next level. The employee experience playbook will provide answers to many of these questions, with analysis from Forrester Analytics data and hundreds of interviews with EX leaders, practitioners, and scientists to help put your EX program on a path to success. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.