How To Report

Improve The Human Condition To Drive Your Healthcare Innovation

Opportunities Extend Beyond Pure Healthcare And Include Your Own Employees

June 10th, 2019
JS
James Staten
With contributors:
Matthew Guarini , Arielle Trzcinski , Jeff Becker , Audrey Hecht , Ian McPherson

Summary

All your innovation investments and efforts should be driven by customer experience (CX) insights. For nearly every industry, a key aspect of this is the challenges customers face in their everyday lives regardless of whether you are a B2B or B2C company. Healthcare models this concept because the lives and well-being of its customers are the source of future value. CIOs should read this report to understand how healthcare companies and new players are innovating to improve the human condition while positioning their firms for future market leadership.

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