Indian IT Service Providers Pursue France

November 6th, 2007

Stephanie Moore

With contributors:

Andrew Parker , Christine Ferrusi Ross , Allison Thresher

Summary

French companies are increasingly interested in using Indian/offshore resources for their IT and business process outsourcing needs. While some prefer to rely on local European, French, or global multinational firms for their offshore outsourcing needs, others are beginning to understand the pure-play Indian IT service providers' unique value proposition. To help companies understand Indian provider capabilities in France, Forrester has examined the activities in France of the top six Indian providers: Cognizant, HCL, Infosys, Satyam, TCS, and Wipro. Forrester reviewed each provider's revenues, infrastructure investments, human resource strategies, and client engagements. We also spoke with several French companies that are using Indian providers. Although working with Indian providers in an offshore model is more of a struggle for non-English-speaking clients, those that are experimenting seem to be having some success.

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