Trends Report

Indian Banks: Deliver Better Experiences Or Risk Losing Customers

September 19th, 2019
With contributors:
Ashutosh Sharma , Meng Liu , Benjamin Ensor , Sukriti Dangi , Bill Nagel

Summary

Forrester recently surveyed 2,988 metropolitan Indian online adults to understand what they expect when interacting with Indian financial services firms. This infographic helps digital leaders at banks understand the importance of digital experiences, banking customers' evolving expectations, and what a bank should do to meet them.

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