Informal Learning Garners Acceptance As A Legitimate Learning Approach
July 14, 2011
Why Read This Report
As Millennials, with their Digital Native technology skills and experience with social media, stream into the workforce, businesses must re-evaluate their approach to corporate learning so that learning stays relevant — not only from a content perspective, but also from a delivery perspective. The fast pace of the work environment requires us to step outside of traditional learning approaches and harness the value that informal learning, with its immediate access to knowledge and information, brings. Some companies have begun with small pilot programs that include discussion groups about courses, user-generated content employing multimedia, and tagged and searchable content in knowledge repositories. Business process pros must help facilitate discussions around the best use of informal learning when deploying and continuously improving business processes and listening to the voice of the customer through social media.
Already a Client?
Log in to read this document.
Become a Forrester Client
Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- Learning Environments Are Undergoing Dramatic Changes
- Company Cultural Environments Must Support An Informal Learning Strategy
- Organizations Find Informal Learning That Meets Their Learning Needs
- Get Involved In Informal And Social Learning To Empower Your Workforce
WHAT IT MEANS
- Social And Informal Learning Are About Engaging Employees And Customers
- Supplemental Material
- Related Research Documents