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For Application Development & Delivery Professionals

Informal Learning Garners Acceptance As A Legitimate Learning Approach

July 14, 2011

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  • By Claire Schooley
  • with Connie Moore,
  • Andrew Magarie

Why Read This Report

As Millennials, with their Digital Native technology skills and experience with social media, stream into the workforce, businesses must re-evaluate their approach to corporate learning so that learning stays relevant — not only from a content perspective, but also from a delivery perspective. The fast pace of the work environment requires us to step outside of traditional learning approaches and harness the value that informal learning, with its immediate access to knowledge and information, brings. Some companies have begun with small pilot programs that include discussion groups about courses, user-generated content employing multimedia, and tagged and searchable content in knowledge repositories. Business process pros must help facilitate discussions around the best use of informal learning when deploying and continuously improving business processes and listening to the voice of the customer through social media.

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Table of Contents

  • Learning Environments Are Undergoing Dramatic Changes
  • Company Cultural Environments Must Support An Informal Learning Strategy
  • Organizations Find Informal Learning That Meets Their Learning Needs

  • Get Involved In Informal And Social Learning To Empower Your Workforce

  • Social And Informal Learning Are About Engaging Employees And Customers
  • Supplemental Material
  • Related Research Documents