Advanced Search

Save Or Share This Report

For CIO Professionals

Information Workers Are Not Quite Ready For Desktop Videoconferencing

Spurring Adoption Requires Management Advocacy And Concrete Use Cases

January 26, 2011

Primary author headshot

Authors

  • By TJ Keitt
  • with Matthew Brown,
  • Joe Dang

Why Read This Report

Videoconferencing technology promises contextual communications over distance. One type — desktop video — is gaining traction because it can provide access to visual communication to more workers. But are employees really interested in this technology? Forrester's survey of North American and European business technology users shows that the workforce overall has little interest in and access to desktop video. For content and collaboration pros rolling out the technology, this means that they have to accomplish two things: 1) provide greater access to the tools for those who want it; and 2) identify use cases that can spur broader adoption. To do so, Forrester recommends a methodical approach. Content and collaboration program leaders should start with small pilots among interested users who can experiment with using the technology for different business purposes.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Desktop Video Potential Has Not Translated Into Actual Business Use
  • Widespread Adoption Hinges On Tech Infrastructure, Leadership, And Use Cases
  • RECOMMENDATIONS

  • Ease The Business Into Desktop Videoconferencing
  • Supplemental Material
  • Related Research Documents

Recommended Research