Chart Your Course Report

Innovation In The Age Of The Customer Requires A Culture Of Diversity And Inclusion

Diversity And Inclusion Become Key Competencies Of Your Innovation Program

April 23rd, 2018
Dan Bieler, Principal Analyst
Dan Bieler Principal Analyst
With contributors:
Bernhard Schaffrik , Pascal Matzke , Elitsa Kortenska , Tom Champion , Ian McPherson

Summary

In the age of the customer, successful organizations innovate and differentiate by boosting diversity and inclusion. This allows them to create an environment where employees feel empowered to voice unorthodox views and suggest creative solutions. Diversity injects fresh ideas into a conservative and stagnant environment. New perspectives help tackle challenges and opportunities from unconventional angles, and boosts innovation capabilities aimed at generating new revenues from untapped target groups in different geographies and cultural settings.

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