Trends Report

Inquiry Spotlight: Top-Of-Mind Issues For ERP Customers, Q4 2010 To Q2 2011

July 26th, 2011
China Martens, null
China Martens
With contributor:
Connie Moore

Summary

Enterprise resource planning (ERP) apps power companywide financial, human resources, and manufacturing business processes at medium-size and enterprise companies. Embarking on a new ERP implementation or deploying a major ERP upgrade is a complex, resource-hungry undertaking not to be entered into lightly — the main reason many customers postponed ERP projects during the global economic slowdown and are only now reactivating them. When companies approach Forrester with ERP-related inquiries, they're keen to learn from the experiences of peers who have successfully deployed ERP, whether those lessons relate to brand-new ERP migrations, optimizing existing implementations, or both. To play a substantive role in all aspects of ERP decision-making, business process pros must be fully conversant with the ongoing changes in the ERP app market, from new product offerings to the impact of each ERP vendor consolidation.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.