Inquiry Spotlight: UC IVR And IP Contact Centers, Q2 2009
April 23, 2009
Why Read This Report
The landscape for unified communications (UC), interactive voice response (IVR), and Internet protocol (IP) contact centers is talked about constantly. Forrester answered the inquiries of numerous end users from February 2008 to February 2009 on these three topics alone. There are several vendors in this space with similar products, which leads to questions regarding vendor selection among buyers. Clients should evaluate their requirements, identify differences among various vendor offerings, and decide the value proposition for upgrading their communication infrastructure when making an upgrade decision. The inquiry subjects are far-ranging, covering vendors' qualities; potential market strategies; specifics about UC, IVR technologies/voice portals, and IP contact centers; and the value of moving ahead with these technologies.
Already a Client?
Log in to read this document.
Become a Forrester Client
Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Vendor Landscape: Interactive Voice Response Solutions
November 10, 2015 | Art Schoeller
Best Practices: Multichannel Strategies In Financial Services
June 28, 2011 | Jost Hoppermann
Increase Customer Service Agility With Cloud Contact Centers
July 15, 2016 | Art Schoeller