Advanced Search

Save Or Share This Report

For Enterprise Architecture Professionals

Integrate EA With ITIL Service Portfolio Management

January 28, 2011

Primary author headshot

Authors

Why Read This Report

It has been almost three years since ITIL v3 was released, superseding v2. While v3 has overtaken v2 in terms of overall adoption, most IT shops are still struggling to adopt v3's new service portfolio management. When an IT org focuses on incident and problem management and request fulfillment, the infrastructure and operations (I&O) group can implement them autonomously from the rest of IT and business. But when the concepts of business services, service portfolio management, rationalizing a service catalog, or allowing for service variations come into play, then I&O's ITIL team must include the viewpoints of the business, application development, and IT planning and governance. This is a much more complex challenge, which the EA function is ideally suited to help navigate.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Tools And Templates

Best Practice Assessments

best practices icon
  • ITIL V3 Adoption Continues To Progress
  • More Than 50% Of EA Groups Are Minimally Or Not Involved In ITIL

Also in Collection: EA Involvement In IT Governance

Table of Contents

  • EA Should Intertwine Its Processes With Broader IT Processes
  • ITIL V3 Positions The Firm For Strong Service Portfolio Management
  • EA Must Engage In Service Design And Portfolio Management
  • RECOMMENDATIONS

  • Don't Sit On The Sidelines Of Your Firm's ITIL Plans
  • Supplemental Material
  • Related Research Documents

Recommended Research