Report

Introducing Forrester’s Values-Based Experience Framework

June 11th, 2019
With Contributors:
Jim Nail
William Willsea
and Shayna Neuburg

Summary

CX pros should use this framework to determine where their companies currently stand on values, so they can decide how to evolve their approach.

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.