Save or Share this Report

For Sourcing & Vendor Management Professionals

Involve At Least Partial Outsourcing To Achieve A Global Communications Technology Vision

June 6, 2012

Primary author headshot


Why Read This Report

Large multinational corporations (MNCs) recognize the need to define a global communications technology vision for the next three to five years to ensure competitiveness and sustainable business growth. But in most cases, telecom and mobility sourcing remains decentralized, resulting in increasing complexity due to the need to identify and then integrate communications technology islands. Accepting that some level of decentralized sourcing will persist, how can sourcing and vendor management (SVM) professionals help IT reduce the management and integration complexity? To answer this question, this outreach report examines market trends and best practices regarding sourcing and managing new communications technologies related to convergence, video, and mobility in distributed organizations to help SVM professionals focusing on sourcing telecom and mobility services.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Distributed Firms Embrace New Communications Technologies
  • Implementation Complexity Drives Growing Interest In Outsourcing
  • An Upsurge In The Use Of Alternative Delivery Models Will Result

  • Weigh Your Opportunities Versus Risks To Decide When To Outsource
  • Supplemental Material
  • Related Research Documents