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For Sourcing & Vendor Management Professionals

It's Time To Review — And Renew — Your Telecommuting Policy

The Economic Downturn Spurs Many Firms To Revisit Telecommuting Costs And Opportunities

April 8, 2009

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  • By Brownlee Thomas, Ph.D.
  • with Christine Ferrusi Ross,
  • Sean Galvin

Why Read This Report

Sourcing and vendor management teams should work with IT and human resources (HR) to regularly review the company's telecommuting policy. The current economic situation is pushing many companies to look for new ways to: 1) increase employee productivity; and 2) reduce operational costs. Over the past few months, we've had a growing number of client inquiries about telecommuting best practices. Some firms are trying to build a business case for expanding their telecommuting program. Others are standardizing their support for telecommuting with the aim of lowering costs. Most companies will save money by formalizing their telecommuting policies and standardizing support practices. Informal policies and ad hoc support result in inconsistencies about who can telecommute and what costs the company covers. Additionally, absent a formal policy, IT support costs will be higher when nonstandard and personal devices are connecting to the network.

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Table of Contents

  • Companies Have Significant Existing Telecommuting Efforts Underway
  • Formal Telecommuting Policies Are a Must-Have For Firms Today

  • Keep Your Telecommuting Policy Current
  • Supplemental Material
  • Related Research Documents