Trends Report

Join Forces Across IT And The Business For A Successful BT Resiliency Program

January 31st, 2013
Rachel A. Dines, null
Rachel A. Dines
With contributors:
Stephanie Balaouras , Jessica McKee

Summary

Who? What? Where? When? How? It's the question of "who?" that often stymies infrastructure and operations (I&O) professionals when it comes to business technology (BT) resiliency programs. Who is responsible for maintaining and executing plans? Which stakeholders should you include and at which point in the process? This report provides guidance on the answers to some of these questions as well as the materials for building a customized RASCI chart. The goal is to dispel confusion and disorganization, to solidify understanding of roles and responsibilities, and, ultimately, to implement a successful business technology resiliency program.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.