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For Customer Experience Professionals

Key Takeaways From Forrester's 2013 Customer Experience Forum: Engage Employees

September 24, 2013


Why Read This Report

At Forrester's Forum For Customer Experience Professionals East, speakers presented best practices and case studies detailing how to boost customer experience to the next level. While they shared many best practices, industry keynote speakers reiterated a common theme: To differentiate, leaders must harness the power of their employees and diffuse their customer experience strategies throughout the organization.

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