Trends Report

Key Takeaways From Forrester's 2013 Customer Experience Forum: Engage Employees

September 24th, 2013
John Dalton, null
John Dalton
Amelia Sizemore, null
Amelia Sizemore
With contributors:
Harley Manning , Curt Nichols

Summary

At Forrester's Forum For Customer Experience Professionals East, speakers presented best practices and case studies detailing how to boost customer experience to the next level. While they shared many best practices, industry keynote speakers reiterated a common theme: To differentiate, leaders must harness the power of their employees and diffuse their customer experience strategies throughout the organization.

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