Trends Report

Lean, Six Sigma, And The BPM Maturity Model: The State Of Their Marriage In 2011

August 16th, 2011
Alexander Peters, Ph.D., null
Alexander Peters, Ph.D.
With contributor:
Connie Moore

Summary

Since the 2007 publication of a Forrester report recommending that firms combine Lean and Six Sigma practices, the adoption of the mixed approach has become increasingly popular across a variety of industries. But project leaders of process improvement efforts face the same old challenge: When they forcibly combine the two methodologies without understanding what they are trying to improve, they achieve disappointing results. Business process pros must first understand their level of process maturity and their process goals before choosing the appropriate blend of Lean and Six Sigma methods and tools. This report provides details of what's happened in the intervening four years, along with fresh examples of companies using Lean Six Sigma practices, and emphasizes that a strong partnership between senior execs and business process pros is critically important to making the Lean/Six Sigma marriage work.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.