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For Infrastructure & Operations Professionals

Make Employee Experience The Focus Of Your Managed Workplace Services Strategy

November 19, 2018


Why Read This Report

Delivering consumer-grade workplace services has become a high priority for infrastructure and operations (I&O) professionals. Historically, I&O managers have sought to provide device support at the lowest possible cost, at times sacrificing quality. Now, the focus has clearly shifted to delivering an improved employee experience (EX), which I&O should include as a key evaluation and service-level agreement (SLA) criterion. Today's flat IT budgets make this more difficult to accomplish without enlisting service partners for help in delivering top-grade workplace services. This report reviews critical trends influencing the service provider workplace services landscape.

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Table of Contents

  • Focus On EX, Not Low Cost, In Acquiring Workplace Services
  • Managed Workplace Services Combine Old And New Service Categories
  • Recommendations

  • Employee Experience Must Include But Transcend IT
  • Supplemental Material
  • Related Research Documents

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