Trends Report

Make Employee Experience The Focus Of Your Managed Workplace Services Strategy

November 19th, 2018
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
David Brodeur-Johnson, Principal Analyst
David Brodeur-Johnson Principal Analyst
With contributors:
Sandy Rogers , Julia Caldwell , Diane Lynch

Summary

Delivering consumer-grade workplace services has become a high priority for infrastructure and operations (I&O) professionals. Historically, I&O managers have sought to provide device support at the lowest possible cost, at times sacrificing quality. Now, the focus has clearly shifted to delivering an improved employee experience (EX), which I&O should include as a key evaluation and service-level agreement (SLA) criterion. Today's flat IT budgets make this more difficult to accomplish without enlisting service partners for help in delivering top-grade workplace services. This report reviews critical trends influencing the service provider workplace services landscape.

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