Save or Share this Report

For Infrastructure & Operations Professionals

Make Employee Experience The Focus Of Your Managed Workplace Services Strategy

November 19, 2018

Authors

Why Read This Report

Delivering consumer-grade workplace services has become a high priority for infrastructure and operations (I&O) professionals. Historically, I&O managers have sought to provide device support at the lowest possible cost, at times sacrificing quality. Now, the focus has clearly shifted to delivering an improved employee experience (EX), which I&O should include as a key evaluation and service-level agreement (SLA) criterion. Today's flat IT budgets make this more difficult to accomplish without enlisting service partners for help in delivering top-grade workplace services. This report reviews critical trends influencing the service provider workplace services landscape.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Focus On EX, Not Low Cost, In Acquiring Workplace Services
  • Managed Workplace Services Combine Old And New Service Categories
  • Recommendations

  • Employee Experience Must Include But Transcend IT
  • Supplemental Material
  • Related Research Documents

Recommended Research