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For Customer Experience Professionals

Make (Or Break) Your CX Through Employee Onboarding

Influence Employee Engagement To Drive Your CX Agenda

April 28, 2017

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Why Read This Report

It takes engaged employees and a customer-centric culture to achieve your customer experience goals. Companies can leverage employee onboarding as a key opportunity to set the stage for sustained employee engagement and build the right culture. In this report, we demonstrate ways that CX pros can help evolve the onboarding experience — and make a connection with their new hires that leads to better experiences for their customers.

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Table of Contents

  • The Employee Journey Starts With Onboarding
  • Embark On Your Path To Great Employee Onboarding
  • Recommendations

  • CX Pros Can Help Drive Engagement And Results
  • Supplemental Material
  • Related Research Documents

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