Report

Make Omnichannel A Cornerstone Of Your Telecom Digital Transformation

Most Telcos Underestimate The Significance Of The Omnichannel Opportunity For Their Digital Transformation
March 17th, 2017
With
Michael Glenn
and Ian McPherson

Summary

Offering customers seamless omnichannel experiences is critical for telcos' digital transformation efforts. Today, customers expect to use a variety of digital touchpoints. Omnichannel affects telcos' customer engagement activities at every stage of the c

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