Trends Report

Make (Or Break) Your CX Through Employee Onboarding

Influence Employee Engagement To Drive Your CX Agenda

April 28th, 2017
Faith Adams, null
Faith Adams
With contributors:
Harley Manning , Scott Ross , Laura Glazer


It takes engaged employees and a customer-centric culture to achieve your customer experience goals. Companies can leverage employee onboarding as a key opportunity to set the stage for sustained employee engagement and build the right culture. In this report, we demonstrate ways that CX pros can help evolve the onboarding experience — and make a connection with their new hires that leads to better experiences for their customers.

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