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For Sourcing & Vendor Management Professionals

Market Overview: Applications Outsourcing Suppliers Adjust To The "New Normal"

February 8, 2010

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Authors

  • By Bill Martorelli
  • with Christine Ferrusi Ross,
  • Elizabeth Rose,
  • Philipp Karcher

Why Read This Report

Suppliers of application development and maintenance (ADM) were whipsawed during 2009 by the impact of severe economic uncertainty and the subsequent partial recovery throughout the middle and latter parts of the year. Revenues are still down for many suppliers, in some cases substantially. However, supplier earnings have held up, and client demand appears to be rebounding. While no major suppliers suffered any significant impact due to economic conditions alone, they were obliged to take dramatic action to preserve their viability and profitability. Consequently, sourcing and vendor management professionals should verify that preferred vendors retain the strengths once ascribed to them. The market for ADM services continues to evolve with the higher premium placed on IP-based delivery and the impact of cloud services. The industrialization of ADM continues to progress but is limited by challenges in software measurement.

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Tools And Templates

Models and Calculators

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  • Clients Indicate Continuing Demand For ADM Services
  • Customers Will Keep Rate Pressure On Suppliers Into 2010
  • Package-Related Services Are Well Established But Poised For Further Growth

Table of Contents

  • ADM Services Are On The Rebound After A Rough 2008/2009
  • Cloud Computing And IP-Based Delivery Reveal The Evolution Of ADM Services
  • RECOMMENDATIONS

  • Re-evaluate ADM Strategy/Preferred Suppliers In Light Of Recent Changes
  • Supplemental Material
  • Related Research Documents

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