Save or Share this Report

For B2B Marketing Professionals

Market Overview: Managed Service Providers, Part 1

MSPs Are Reaching A New Level Of Maturity

May 9, 2012

Primary author headshot


  • By Jonathan Silber
  • with Tim Harmon,
  • Eric Hsieh

Why Read This Report

The IT channel has radically transformed over the past several years, and managed service providers (MSPs) have emerged triumphant. MSP market growth now outpaces the rest of the IT industry, but many tech vendors do not fully understand the evolutionary path that has enabled this to transpire — and even fewer understand the impact of the turning point for MSPs that is on the horizon. The best tactic to harness the revenue potential of these shining stars is to understand the MSPs' challenges and to refine your partner programs accordingly. This report helps tech vendors do so by revealing MSPs' new makeup, service offerings, business models, delivery models, market fluctuations, and competition.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Managed Service Providers, Plain And Simple (Sort Of)
  • MSPs' Use Of Technology
  • The MSP Ecosystem Is In A State Of Flux
  • The (R)evolution Of Managed Service Providers

  • Invest In The Health Of Your MSP Channel Partners
  • Supplemental Material
  • Related Research Documents