Market Update: Human And Social Services Enterprise Software
The Large Enterprise Market Is Down To Cúram Software, Oracle, And SAP
August 26, 2009
Why Read This Report
Forrester last reviewed enterprise software offerings in human and social services in 2006 — what's changed? The shift to installing commercial-off-the-shelf (COTS) software rather than engaging in mammoth custom development projects has gained significant momentum. The market for large enterprise multi-social-program COTS procurements has boiled down to Cúram Software for anyone who does not feel a need to keep within the bounds of their entrenched enterprise resource planning (ERP) and customer relationship management (CRM) software stack, or Oracle and SAP for customers that are predisposed to do so. But Oracle has declared its intention to become the largest player in this space and has begun to invest in a more competitive solution. Can Oracle steal Cúram's thunder? Only if it maintains an aggressive agenda over the long haul and Cúram fails to address a key vulnerability: the code-level changes that characterize many major Cúram implementations.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- The Need For Modernization In Human And Social Services Is Still High
- Cúram, The Sole Leader In The 2006 Forrester Wave, Maintained Strong Momentum
- Strong Performers In 2006 Range From Gone To Targeting Industry Dominance
- SAP Is The Sole 2006 Contender Visibly Competing For Large Enterprises
WHAT IT MEANS
- For The Near Term, It's Cúram Vs. Entrenched ERP — But Can Oracle Break Out?
- Related Research Documents