Report

Mind The Gap When Organizing To Support Contact Center Applications

Organization: The Contact Centers For Customer Service Playbook
July 7th, 2020
With Contributors:
Hailey Colin
and Peggy Dostie

Summary

This report examines the gap between contact center operational roles and application development and delivery (AD&D) professionals.

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.