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For CIOs

Mobile Moments Require A New Technology Strategy

Tomorrow's Business Opportunities Require A New Technology Platform

October 20, 2014


Why Read This Report

CIOs are pushing their teams to define, develop, and deploy mobile apps for employees and customers; a well-intentioned, but misguided approach to addressing the business technology (BT) agenda. Building mobile apps will simply spawn large numbers of mobile apps; it won't result in a comprehensive mobile strategy. To win, serve, and retain customers means addressing customers' mobile moments at the pace customers demand — this requires new technology strategies and new platforms. This report will outline how adhering to four architectural elements will enable CIOs and their teams to craft technology strategies that capture and deploy customers' mobile moments today and will stand the test of time as other channels emerge in the future.

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Table of Contents

  • The Mobile Mind Shift Requires A Full-Blown Technology Strategy Shift
  • CIOs Must Build Technology Platform Strategies On Four Elements
  • WIM: I&O Teams Must Embrace The Cloud

  • CIOs Will Compose — Not Build — Optimal Technology Platforms
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