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For Sourcing & Vendor Management Professionals

Navigate The Limitations Of Public Cloud Agreements And SLAs

July 25, 2013

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Why Read This Report

As usage of public cloud models continues to rise, customer attention is turning to governance and administration of cloud-oriented engagements. Because public cloud service-level agreements (SLAs) like customer agreements are public documents, they are an open book, and easily accessible to review for weaknesses in key areas. Understanding them, however, is more challenging. Leading cloud suppliers, having penetrated the credit-card-based market, are now turning their attention to the potentially much larger enterprise segment and addressing its preferences. Cloud agreements and SLAs are evolving, but a significant gap still exists between norms in IT outsourcing and public cloud standards, particularly as it pertains to the transfer of financial risk to the supplier. In evaluating cloud SLAs and terms, leave your outsourcing-influenced expectations at the door, and use the public cloud instruments to help guide implementation decisions.

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