New IT Models Will Focus On Service Improvement And Cost Reduction
July 16, 2010
Why Read This Report
The recession gave CIOs the opportunity to consider new models for IT. But what new models and what parts of IT are they considering? And which models will stand the test of time? To answer this question, Forrester surveyed 178 IT executives, asking them if they were anticipating a restructuring, why, and what new models were of interest. We found that more than half expected that IT would be restructured within three years with the primary reasons being to improve services, reduce costs, and increase consistency of processes and systems. Not surprisingly, restructuring the applications organization was the highest priority, as this provides the greatest potential for cost savings and increased innovation. Finally, the business-process-based organization received the greatest interest; demand-supply and plan-build-run models came in second and third.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Tools And Templates
Models and Calculators
- Interest In Restructuring Is High
- Service Improvement, Cost Reduction, And Consistency Are Primary Restructuring Drivers
- Applications Groups Are The Primary Targets For Restructuring
- The Greatest Interest Is In Business-Process-Based Models
Table of Contents
- IT Leaders Plan To Shake Up Their Organizational Structures
- Different Types And Sizes Of Organizations Have Different Interests
WHAT IT MEANS
- Economic Interest And Early Benefits Will Push New Models
- Supplemental Material
- Related Research Documents
Seven Steps For Developing Process-Oriented Portfolios Of Business Technology Services
April 22, 2011 | Alexander Peters, Ph.D.
The Do's And Don'ts Of Building IT Organization Charts
May 17, 2013 | Marc Cecere
Building The Case For Business Technology
June 9, 2016 | Marc Cecere