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For Application Development & Delivery Professionals

Now Tech: AI-Fueled Digital-First Customer Service Solutions, Q1 2018

Forrester's Overview Of 15 AI-Fueled Digital-First Customer Service Solution Providers

February 28, 2018


Why Read This Report

You can use AI-fueled digital-first customer service solutions to improve experiences, strengthen relationships, and deliver highly personal engagement. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) professionals should use Forrester's Now Tech report to understand the value they can expect from a digital-first service provider and select vendors based on size and functionality.

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Table of Contents

  • Improve Relationships With Digital-First Customer Service Solutions
  • Select Vendors Based On Size And Functionality
  • Align Individual Vendor Solutions To Your Organizational Needs
  • Recommendations

  • Build Digital Service Strategy With A View Toward The Future
  • Supplemental Material
  • Related Research Documents

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