Save or Share this Report

For Application Development & Delivery Professionals

Now Tech: AI-Fueled Digital-First Customer Service Solutions, Q1 2018

Forrester's Overview Of 15 AI-Fueled Digital-First Customer Service Solution Providers

February 28, 2018

Authors

Why Read This Report

You can use AI-fueled digital-first customer service solutions to improve experiences, strengthen relationships, and deliver highly personal engagement. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) professionals should use Forrester's Now Tech report to understand the value they can expect from a digital-first service provider and select vendors based on size and functionality.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Table of Contents

  • Improve Relationships With Digital-First Customer Service Solutions
  • Select Vendors Based On Size And Functionality
  • Align Individual Vendor Solutions To Your Organizational Needs
  • Recommendations

  • Build Digital Service Strategy With A View Toward The Future
  • Supplemental Material
  • Related Research Documents

Recommended Research