Landscape Report

Now Tech: AI-Fueled Digital-First Customer Service Solutions, Q1 2018

Forrester's Overview Of 15 AI-Fueled Digital-First Customer Service Solution Providers

February 28th, 2018
Kate Leggett, VP, Principal Analyst
Kate Leggett VP, Principal Analyst
Ian Jacobs, VP, Research Director
Ian Jacobs VP, Research Director
With contributors:
Daniel Hong , Sarah Dawson , Peter Harrison

Summary

You can use AI-fueled digital-first customer service solutions to improve experiences, strengthen relationships, and deliver highly personal engagement. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) professionals should use Forrester's Now Tech report to understand the value they can expect from a digital-first service provider and select vendors based on size and functionality.

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