Landscape Report

Now Tech: Conversation Intelligence, Q2 2021

Forrester's Overview Of 42 Conversation Intelligence Providers

June 3rd, 2021
Ian Jacobs, VP, Research Director
Ian Jacobs VP, Research Director
Kjell Carlsson, PhD, null
Kjell Carlsson, PhD
With contributors:
Daniel Hong , Hailey Colin , Madison Bakalar

Summary

You can use conversation intelligence to deliver customer experience (CX) insights at scale, improve CX behaviors at scale, and accelerate your revenue engine. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Technology and CX professionals should use this report to understand the value they can expect from a conversation intelligence provider and to select one based on size and functionality.

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