Landscape Report

Now Tech: Knowledge Management Solutions For Customer Service, Q3 2020

Forrester's Overview Of 22 Knowledge Management Providers

July 23rd, 2020
With contributors:
Daniel Hong , Hailey Colin , Shayna Neuburg

Summary

You can use knowledge management (KM) solutions to empower customers and front-office workers with curated answers to common questions, drive customer satisfaction, and create lasting customer success. To realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Application development & delivery (AD&D) professionals should use this report to understand the value they can expect from a KM solution provider and to select one based on size and functionality.

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