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For Customer Experience Professionals

Now Tech: Voice-Of-The-Customer Vendors In Asia Pacific, Q4 2018

Forrester's Overview Of 21 Voice-Of-The-Customer Providers In Asia Pacific

November 26, 2018


Why Read This Report

Customer experience (CX) professionals use voice-of-the-customer (VoC) tools to collect and analyze customer feedback, improve CX, and track the results of these improvements. But to access these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, and vertical market focus. CX pros should use Forrester's Now Tech report to understand the value they can expect from a VoC provider in Asia Pacific and select vendors based on size and functionality.

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Table of Contents

  • Improve Customer Experiences With Voice-Of-The-Customer Tools
  • Select Vendors Based On Size And Functionality
  • Align Individual Vendor Solutions To Your Organization's Needs
  • Recommendations

  • Determine The Key Capabilities That Your Program Needs
  • Supplemental Material
  • Related Research Documents

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