Report

Now Tech: Customer Experience Consulting Practices, Q2 2018

Forrester's Overview Of 39 Customer Experience Consultancies

April 3rd, 2018
With contributors:
Harley Manning, Ted Schadler, Andrew Hogan, William Willsea, Shayna Neuburg

Summary

You can use customer experience (CX) consultancies to help transform how your business builds, deploys, supports, and justifies new client interactions. But to access these benefits, you'll first need to select from a diverse set of vendors — vendors that vary by size, capabilities, geography, and vertical market focus. CX leaders should use Forrester's Now Tech report to understand the value you can expect from a CX consulting practice and select vendors based on approach and capabilities.

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