Obstacles To Customer Experience Success, 2008

Survey Of 287 Large US Companies Highlights Key Obstacles
February 7th, 2008
With Contributors:
Olga Melnikova
and Steven Geller


In a survey of 287 customer experience decision-makers from large US firms, 91% said that customer experience would be either very important or critical to their 2008 efforts — a significant jump over results in a similar survey last year. We also found t

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