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For Infrastructure & Operations Professionals

Organize Your Infrastructure Team For Customer Obsession

December 16, 2015


Why Read This Report

Technology management is in the middle of a new evolutionary cycle that will transform infrastructure and operations (I&O) from its traditional role as infrastructure provider to its new role as a broker and manager of technology services. This report explains how to organize your infrastructure team and describes the most important roles and skills you need to help your business win, serve, and retain customers. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Table of Contents

  • Is Your I&O Organization Ready For The Age Of The Customer?
  • The BT Agenda Requires Different Priorities And Success Metrics
  • Structure Your I&O Organization To Win, Serve, And Retain Customers
  • Recommendations

  • Don't Wait To Start Building Your BT Agenda Skills Portfolio
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