Save or Share this Report

For B2C Marketing Professionals

Passionate Employees: The Gateway To Enterprise Web 2.0 Sales

September 7, 2007


  • By G. Oliver Young
  • with Eric G. Brown,
  • April Lawson

Why Read This Report

Corporate employees are beginning to use Web 2.0 tools such as blogs, podcasts, wikis, RSS, and social networking in their daily lives. The adoption, however, is uneven, with some employees willing to go to great lengths to use these tools, while others steadfastly refuse to adopt. On the surface it looks like technology marketers have their work cut out for them and will need to convince prospective customers that mass adoption is both possible and valuable. In reality, this situation presents more opportunity than threat, as smart tech marketers will appeal to employees, IT, and line-of-business sponsors each in turn. A well-crafted marketing plan will target each constituency and use its interests to drive value and revenues — regardless of the firm's initial Web 2.0 adoption level.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).