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For Application Development & Delivery Professionals

Plan Now For Customer Service In 2021

Explore Five Technologies To Transform Customer Care Over The Next Five Years

June 28, 2016

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Why Read This Report

Customer service technology buyers typically plan for the next one to two years. But to truly become customer-obsessed, companies need to understand what new technologies and customer service experiences will come to seem normal for their customers in five years. Many of these technologies require new organizational models as well as new metrics for measuring success — changes that will take time and careful planning. This report highlights the service experiences, and the technologies that underpin them, that your customers will expect in 2021.

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Table of Contents

  • Your Customers Already Live In The Future
  • Our Emerging Tech Framework Will Help You Stay Ahead
  • Five Technologies Will Reshape Customer Service By 2021
  • Recommendations

  • Stoke Your Company's Appetite For Emerging Tech
  • Supplemental Material
  • Related Research Documents

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