Save or Share this Report

For Sourcing & Vendor Management Professionals

Platform BPO: Process Outsourcers Take A New Approach To Traditional BPO

January 29, 2010

Primary author headshot


  • By John McCarthy
  • with Christine Ferrusi Ross,
  • Sean Galvin,
  • Elizabeth Rose

Why Read This Report

Outsourcers like Accenture, Genpact, Infosys, and Tata Consultancy Services (TCS) are making another run at the BPO market. This new line of attack is based on a standard software "platform" underpinning the BPO offering. No longer will these and other suppliers take over the hodge-podge of client systems in order to run the process. They now offer a full "integrated platform" that includes a standard software offering, not just the people and the process expertise. Forrester believes that including a standard software foundation will cut costs for clients by an additional 20% to 30% on top of the 15% to 20% savings of a traditional BPO solution.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).